One operational partner for your whole business.
We take care of everyday administration, document workflows, correspondence, printing and mailing. People, technology and reporting come together in one organised service model.
BackOffice 360° - the complete picture
Each area works on its own or as part of one joined-up process. Choose what will free your team.
- 01Daily business mailReady letters, printed documents or files; handling and dispatch.
- 02Batch and bulk mailHigh volumes of letters, from data to dispatch.
- 03Document workflows and e-COKRegisters, scans, statuses, reports and archive.
- 04Printing and insertingPersonalisation, printing, folding and automatic inserting.
- 05Business envelopesDesign and production of DL, C6/5, C5 and C4 envelopes.
- 06Business printingLetterheads, folders, business cards and more.
- 07WebsitesDesign, mobile layout, SEO and publishing.
- 08Credit ControllingReceivables, contractor risk, soft collections and KPIs.
- 09Administration and BPOData workflows, tasks, deadlines and ongoing support.
- 10Teams and projectsSeasonal support, coordination and flexible capacity.
- 11Penalty notice mailing, ticket returns and complaintsMailing for issuing institutions, returns and postal claims.
- 12Finance and accounting processesAP, RTR, inventory accounting, controls and process documentation.
Technology connects several services in one workflow
Mail registers, statuses, scans, confirmations and reports.
A place to pass files and documents into the workflow.
More than mail. Build your company’s operational backbone.
Select the areas that consume your team’s time. You will immediately see the processes we can take over and connect in one service model.
- Collection
- Preparation
- Evidence
- Personalisation
- Bulk dispatch
- Returns
- Registers
- Scanning
- e-COK reports
- Printing
- Folding
- Inserting
- Custom envelopes
- Secure envelopes
- Letterheads
- Business cards
- Design
- Mobile and SEO
- Launch and hosting
- Receivables and due-date monitoring
- Ageing reports
- Contractor credit risk
- Soft collections
- DSO, KPIs and action reporting
- Document workflows
- Data entry and updates
- Task and deadline control
- Office administration
- Process reporting
- Personnel outsourcing
- Seasonal and project teams
- Special project coordination
- Volume-based capacity
- Dedicated process manager
- Receive materials from the issuing institution
- Prepare and post notices
- Record posting evidence
- Intake ticket return requests
- Match undelivered items to cases
- Report claims and statuses
- Accounts Payable
- Vendor inquiries and reconciliations
- Record to Report
- Month-end support
- Inventory and Cost Accounting
- Internal controls, SOX and compliance
- SOPs, audits and process documentation
From one task to your entire operational backbone.
For more than twenty years BackOffice Outsourcing has organised and delivered repeatable business processes. We can take on one stage or combine several services into a coordinated workflow with clear ownership, deadlines and reporting.
Office and documents
We collect mail, register cases, scan documents, manage workflows and keep track of deadlines.
Print, envelopes and mailing
We prepare data, personalise and print materials, insert them automatically into envelopes and dispatch mail.
Processes, teams and receivables
We support administration, task control, receivables and projects requiring flexible capacity.
Access, reporting and communication
e-COK gives access to statuses and documents; we provide reports and support operations across markets.
Adam Evans
Marzena Oliwkiewicz
Mikołaj Bednareke-COK: correspondence under complete control
The application organises the entire correspondence workflow handled by BackOffice Outsourcing. Check item data, dispatch books, costs, tracking, documents and claims in one place.
- Complete item and cost register
- Online dispatch books and scans
- Tracking, delivery history and PDF reports
- PDF, CSV and Excel exports
- Postal claims initiated in the system
- Secure archive and authorised access
Professional printing for businesses
Branded envelopes, business cards, presentation folders, brochures, letterhead and additional materials for everyday business use.
View printing services
A business website live in as little as 2 days
Design, mobile layout, essential SEO and launch. With or without hosting - exactly as your business needs.
Explore our website serviceTechnology, process and complete control
We combine efficient document handling with tools that give teams current access to statuses, reports and confirmations.
