Daily business mail handling and collection

Complete corporate mail outsourcing for demanding enterprises.
Recover up to 10 hours of team work per week. Full online records and ISO security in the Pay-per-Use model (you only pay for sent letters).

Modern business correspondence services
BackOffice 360° · 01

Daily mail: from ready letters to digital files

Most clients are in Warsaw, where we collect mail to an agreed schedule. A client in another Polish city can courier a batch of their own correspondence in one parcel. We accept three formats: letters already in envelopes, printed documents that need preparation and insertion, and files uploaded to the Document Server. We register ready letters in tracked-mail posting books or ordinary-mail summaries and post them with the Polish postal operator. We prepare, insert and dispatch printed documents. We process digital files to the client’s instructions, print and insert them, then send them by Polish post, courier or electronically to the specified email address. The channel and scope are agreed for each batch.

The animation below shows an example of physical collection.

Daily correspondence workflow

From the client to the post office and back with confirmation

Follow the real mail-handling cycle carried out by our courier and the BackOffice Outsourcing team.

Track the complete process and every shipment status online in e-COK.Open e-COK →

The process starts automatically or choose a stage

01

Courier travels to the client

A dedicated courier drives to the client’s premises at the agreed time.

How much is an hour of your team's work worth?

  • Does your assistant or specialists waste 1-2 hours every day standing in unpredictable queues at the post office?

  • Unsure whether important letters were sent on time (KPA) and difficulties in quick access to mailing confirmation?

  • Do you need real flexibility (e.g. additional pickups in emergencies), not rigid procedures?

Gain complete peace of mind.
We will take over your mailroom.

Effective correspondence outsourcing is the standard of a modern office.

Oursexternal correspondence handlingeliminates human errors, ensures KPA compliance and allows your team to focus on business goals rather than standing in lines.

  • Step 1: Daily Mail Collection (Convenience)
    • A dedicated courier collects correspondence from your office every day - also on non-standard dates.

  • Step 2: Correspondence Management, Recording and Sending (Timeliness)
    • We carry out mass mailing of letters and precise records of each shipment outgoing on the same day.

  • Step 3: Online Records (24/7 Control)
    • Electronic Correspondence Center - full online access to statuses, reports and mailing confirmations.

Leaders of their industries trust us

  • Global Leader in Payment Services (FinTech)

    • Challenge: Handling sensitive financial correspondence and stringent audit requirements.

    • Result: Full compliance with ISO standards and error-free shipment records.

    • Reference quote: "Tasks carried out while maintaining the highest safety standards, which is an absolute priority in our industry."

  • Top Brand of Medical Solutions

    • Challenge: Paralysis of the administrative team by manual envelopes of medical records.

    • Result: Eliminate manual work and reduce operational costs.

    • Reference quote: "The cooperation allowed us to significantly reduce time and costs. Tasks were carried out while maintaining the highest safety standards."

  • Global Manufacturer (Industrial & SSC)

    • Challenge: Distributed correspondence and difficulties in reporting costs for the Shared Services Center (SSC).

    • Result: Process centralization and dedicated online cost reports.

    • Reference quote: "The company ensures effective cooperation with the group's SSC and immediate response to inquiries."

Get a free quote (Pay-per-Use model)

Technology, process and complete control

We combine efficient document handling with tools that give teams current access to statuses, reports and confirmations.

Modern automated correspondence handlingAutomated insertion of business documents

Let’s talk about what we can do for you and which process to improve

Verify our company

Check BackOffice Outsourcing’s current credentials on the official services.

Convenient online payments

Payments processed by Stripe

  • BLIK
  • Visa
  • Mastercard

Standards for our processes

We apply these standards in our processes and procedures.

ISO 9001:2026Service quality
ISO/IEC 27001:2022Information security
ISO 22301:2019Business continuity
ISO/IEC 27002:2022Information security controls
ISO/IEC 27701:2025Privacy management
ISO 37500:2014Outsourcing governance
ISO 15489-1:2016Records management