Online payments, refunds and personal data
Updated: 16 October 2026.
Terms for new portal orders, including Stripe payments in PLN, additional payments, cancellation, refunds, complaints and data protection. You can print the document or save it as PDF. The general regulations below apply as appropriate to the service; current order terms specify the portal arrangements.
Current standards - September 2026
Download the standards reference for our services and the steps required to revise the policies.
Download standards reference (PDF)The policies below are earlier editions. Their wording and standard references reflect their issue dates.
Additional standards reflected in our procedures
Further standards covering personal data protection, outsourcing and records management.
Personal data protection
Requirements for privacy information management by personal data controllers and processors. The standard addresses responsibilities, risk assessment and activities supporting the protection of personal data in business processes.
Outsourcing management
Guidance for cooperation between clients and service providers throughout the outsourcing lifecycle. It covers objectives, scope and responsibilities, process transition, oversight of service delivery and evaluation of cooperation outcomes.
Records management
Principles for creating, capturing and managing records regardless of their form. They cover metadata, responsibilities, authenticity, reliability, integrity and availability of records, together with controls over their retention.
Files and company policies
Download company policies, terms, forms and documents relating to our services.
Policies in English
The policies below are provided in English. In case of discrepancies, the Polish original prevails.
Forms, terms and legal documents
The documents listed below include English translations and Polish originals. Each translation provides access to its Polish source; in case of discrepancies, the Polish original prevails.
